Privacy Policy
1. Introduction
Rise Hearing Aid Center is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through your use of our Site. By accessing this Site, you consent to the practices described in this policy. This policy should be read in conjunction with our Notice of Privacy Practices, which governs the handling of your protected health information.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Your name, date of birth, email address, phone number, and mailing address, typically provided when you complete a contact form, schedule an appointment, or sign up for communications.
- Health-Related Information: Hearing history, prior diagnoses, audiogram data, or other health details you voluntarily share through our intake or inquiry forms.
- Technical Information: IP address, browser type and version, device information, pages visited, time spent on the Site, and referring URLs, collected automatically through cookies and web analytics tools.
- Payment Information: If you make a payment through our Site, payment data is processed by a third-party payment processor. We do not store full credit card details on our servers.
3. How We Collect Information
We collect information through the following means: online appointment request and contact forms; newsletter and email subscription sign-ups; live chat or messaging tools integrated into the Site; cookies, web beacons, and similar tracking technologies; and referrals from third-party platforms or search engines.
4. How We Use Your Information
We use the information we collect for the following purposes: to respond to your inquiries and facilitate appointment scheduling; to send appointment confirmations, reminders, and follow-up communications; to deliver marketing and promotional communications, where you have provided consent; to analyze Site usage and improve the functionality and user experience of our platform; to comply with applicable legal and regulatory obligations; and to protect the security and integrity of our systems and services.
We will not use your information for purposes incompatible with those stated above without first obtaining your consent.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances: with our licensed audiologists and clinical staff for the purpose of delivering care; with third-party service providers who support our operations, such as scheduling platforms, email services, and payment processors, who are contractually obligated to protect your data; with your insurance provider, where required and with your consent, for billing and claims processing; and with government authorities or law enforcement when required by law, court order, or regulatory obligation.
6. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. Cookies are small data files stored on your device. We use essential cookies necessary for Site functionality, as well as analytics cookies to understand how users interact with our content.
You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site. Where required by law, we will request your consent before placing non-essential cookies on your device.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide ongoing services, and to comply with applicable legal, regulatory, and record-keeping requirements. Patient health records are retained in accordance with state and federal healthcare regulations. Upon written request, and where permitted by law, we will delete or anonymize your personal data within a reasonable timeframe.
8. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and secure storage systems.
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals and relevant authorities as required by applicable law.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information: the right to access and receive a copy of the information we hold about you; the right to correct inaccurate or incomplete data; the right to request deletion of your personal data, subject to legal retention requirements; the right to withdraw consent for marketing communications at any time; and rights under specific laws.
To exercise any of these rights, please submit a written request to our Privacy Contact listed in Section 13 below. We will respond within the timeframe required by applicable law.
10. Children's Privacy
This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you are the parent or guardian of a child under 13 and believe we have inadvertently collected information about your child, please contact us immediately and we will take prompt steps to delete such information from our records.
For pediatric hearing care services, parental or guardian consent is required prior to any data collection or clinical engagement involving a minor.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or applicable regulations. We encourage you to review this policy periodically. Your continued use of the Site following any posted changes constitutes your acceptance of the updated policy.
12. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our designated Privacy Officer:
Privacy Officer — Rise Hearing Aid Center
No: 63, Govinda St,
Ayyavoo Colony,
Aminjikarai,
Chennai, Tamil Nadu 600029.
Phone: +91 80561 36066
Email: info@risehearingaidcentre.co.in